Exchange Policy

McVAPE's does not offer refunds under any circumstances. All sales are final. By completing a purchase with us, you acknowledge and agree that no monetary refunds will be issued.

We only offer exchanges on products that are defective or damaged upon receipt. To be eligible for an exchange:

• The defect must be reported to us within 48 hours of purchase
• You must provide proof of purchase (receipt or order confirmation)
• The product must be defective — not damaged through misuse, water damage, or normal wear and tear
• Exchanges are subject to product availability and are at the sole discretion of McVAPE's

The following are not eligible for exchange under any circumstances:

• Opened or used products that are not defective
• E-liquids and nicotine products
• Clearance or final sale items
• Items reported after 48 hours of purchase
• Items without proof of purchase
• Damage caused by misuse, dropping, water, or improper charging

If you received a defective product, please follow these steps:

1. Contact us within 48 hours — Call (365) 887-5944 or visit us in store at 9631 Yonge Street Unit 8, Richmond Hill. Include your proof of purchase and a description of the defect.
2. Bring in the item — Bring the defective product and your receipt to our Richmond Hill location for assessment.
3. Exchange processed — If approved, your exchange will be processed same day in store, subject to availability.

For online orders, if a defective product is received, the customer is responsible for returning the item to our store. McVAPE's does not cover return shipping costs. Once the defective item is assessed and approved, an exchange will be processed.